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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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reign west

June 13, 2024

5  out of  5
rating by reign west
"kaylee, jessica and alan are great, very helpful and nice individuals 👍."
We responded:
"Reign, I'm pleased to hear that Kaylee, Jessica, and I were able to assist you effectively! We're grateful for your positive feedback and are happy to have been of help. If you ever need further assistance or have any questions, feel free to reach out. - Alan Cox - State Farm Insurance Agent, Killeen, TX"
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patsy autmon

June 11, 2024

5  out of  5
rating by patsy autmon
"My family has been with State Fsrm Insurance for over 30 years. Any issues we've had have been dealt with immediately. My agent and his staff are very professional. Highly recommend them for all of your insurance needs."
We responded:
"Patsy, your loyalty for over 30 years is truly appreciated! We're pleased to have promptly addressed any issues and provided professional service to you and your family. Thank you for recommending us for all your insurance needs. We look forward to continuing to serve you! - Alan Cox, State Farm Insurance Agent, Killeen, TX"
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Brandycrete construction hanson

April 26, 2024

5  out of  5
rating by Brandycrete construction hanson
"Alan is honest, hard working, shoots straight, and is professional to work with."
We responded:
"We thank you for leaving us a review! Nothing matters more to our office than providing the right insurance coverage for our customers’ needs, and we are happy that you are satisfied with your experience. We value you for letting us be your good neighbor!"
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Rachael Shea

April 26, 2024

5  out of  5
rating by Rachael Shea
"State Farm is aweosme! The team here really goes above and beyond for you!"
We responded:
"Rachael, thank you for the five stars! We hope to continue serving your insurance needs for many years!"
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Mrs Celebrate

March 21, 2024

5  out of  5
rating by Mrs Celebrate
"I love the staff at Allen Cox office Kaylee & Jessica are the best💜"
We responded:
"Wow, we are delighted to hear that you had a positive experience with Kaylee and Jessica at our office! Our team at Alan Cox - State Farm Insurance Agent works hard to provide exceptional service, and we appreciate your kind words. Thank you for choosing us for your insurance needs in Killeen, TX."
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Vangie Weems

March 8, 2024

5  out of  5
rating by Vangie Weems
"Kailey is always so friendly, helpful and professional. If she doesn't know the answer, she works diligently to get it for you. I highly recommend working with her!"
We responded:
"Vangie, we are thrilled to hear about your positive experience with Kailey and our team. Providing friendly and professional service is our top priority, and we are grateful for your recommendation. We always strive to go above and beyond for our customers and are delighted that you had a great experience working with us. Thank you for choosing Alan Cox - State Farm Insurance Agent, Killeen, TX."
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Conrad Njukeng

February 13, 2024

5  out of  5
rating by Conrad Njukeng
"I so much like the services provided to me by jessica Fisher and i really appreciate that i always feel excited asking questions regarding my policy 🙏💐🎈🎉"
We responded:
"Conrad, it was a joy working with you. jessica is a wonderful member of our team, and we’re glad she was able to assist you with your insurance needs."
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Victoria Howard

February 12, 2024

5  out of  5
rating by Victoria Howard
"Thank you Mr Cox, you gave me all the information I need."
We responded:
"Victoria, thank you! We appreciate your trust in us to take care of your insurance policies."
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Mary Siddle

January 30, 2024

5  out of  5
rating by Mary Siddle
"I have known Alan Cox for a couple of years now. Great person to do business with! Highly recommend this business."
We responded:
"Thanks, Mary! We appreciate your trust in us for your insurance needs. Your positive feedback means a lot to us."
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KYLE CARTER

January 13, 2024

5  out of  5
rating by KYLE CARTER
"Allen and his customer service team provide outstanding customer service!! That's why iam a long term State Farm customer."
We responded:
"Kyle, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Sonji Weems

January 8, 2024

5  out of  5
rating by Sonji Weems
"Alan Cox and staff members at State Farm 1201 E Central Texas Expwy Killeen,Tx .are BEST. Understanding, Professional. Great Customer Care."
We responded:
"Sonji, thank you so much for your kind words! We are glad to hear that you were so impressed with the service you received from our team. Our office is here for you whenever you need us and is grateful you have chosen us to help protect what matters most."
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JESS E MEHL

October 22, 2023

5  out of  5
rating by JESS E MEHL
"The people are very helpful."
We responded:
"Thank you for the five-stars, Jesse! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Ryan Hood

October 18, 2023

5  out of  5
rating by Ryan Hood
"I’ve had great experiences with this agency. My agent is Jessica Fisher and she is amazing. She broke everything down for me, explaining everything so that I understood well. She is patient, kind, helpful and so nice to work with. I’m more of a “do everything online” type of person to avoid having to speak with people but she is such a pleasure that I enjoy speaking with her every time."
We responded:
"Thank you, Ryan, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Jessica, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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Justin Fisher

September 28, 2023

5  out of  5
rating by Justin Fisher
"Mr Cox and associates are very polite, kind and professional. They really made me feel comfortable while being there. I couldn't have a asked for a better experience. I will continue my services at this branch and never move."
We responded:
"Thank you, Justin, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come!"
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Bruce Gill

September 19, 2023

5  out of  5
rating by Bruce Gill
"We have all of our business vehicles and car insurance with Allen and he has never let us down and is a straight forward business man which I appreciate and will continue to do our business here Highly recommend"
We responded:
"Thank you for the five-star rating, Bruce! Our team works hard to provide quality insurance, so we’re happy to hear we’ve met your expectations. We look forward to providing you with top-of-the-line customer service and insurance!"
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Tiffany Beeny

September 18, 2023

5  out of  5
rating by Tiffany Beeny
"I am very excited to be a part of State farm family.. Customer service was excellent it's too bad there's only five spots for stars because I would definitely give 10"
We responded:
"Thank you, Tiffany, for the amazing review! Our team works hard to provide a great insurance experience in Killeen and we are thrilled to hear that you are happy with our services."
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chuck sims

July 18, 2023

5  out of  5
rating by chuck sims
"I had a need to get a family member an insurance policy for her car. The Alan Cox agency were very helpful and assistive to my immediate needs.. Alan Cox, handle this part of my need himself. I was impressed with his drive, initiative and willingness to take care of my immediate need. I got a great auto rate from Alan so I decided to consider more of my needs to his agency.. So, I called again and was taken care of by Jessica in the Alan Cox agency in Killeen Tx. Jessica was very helpful and knowledgeable and ready assist. I was very impressed with their combined customer service that I decided to switch Agents to my local area from Houston. Now, I’m also changing my homeowners insurance policy to State Farm because of their great rates which are saving me money and I have better coverages at the same time.. To conclude, I would highly recommend the Alan Cox Agency in Killeen to my friends and family and certainly anyone who needs a better insurance solution.. My comments are not a paid for endorsement. I have been insured through State Farm for over 20 years.. Chuck Sims"
We responded:
"Thank you, Chuck, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come!"
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jemontelw

June 29, 2023

5  out of  5
rating by jemontelw
"Professional and very respectful with each encounter/call. Answered all my questions and made my search for insurance swift."
We responded:
"Thank you for taking the time to leave us a review. Our State Farm office in Killeen would be nothing without policyholders like you!"
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Sarah Conway

June 27, 2023

1  out of  5
rating by Sarah Conway
"Waited on hold for 20 minutes and the customer service lady hung up on me.."
We responded:
"Sarah, we’re sorry to hear that you’re unhappy about the service received. Unfortunately, we are unable to find you in our system as either a current or former policyholder. We’d love to learn more so we can resolve any issues. Please call our office at your earliest convenience so we can look into this."
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Myha Neff-McLain

May 24, 2023

5  out of  5
rating by Myha Neff-McLain
"Very friendly staff. Mr. Cox has always gone above and beyond for his clients. I would definitely recommend that if your in the market as a new client or switching companies to go with him."
We responded:
"Myha, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
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Jessica Fisher

May 24, 2023

5  out of  5
rating by Jessica Fisher
"Love Alan and his staff!"
We responded:
"Jessica, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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savannah contreras

May 22, 2023

5  out of  5
rating by savannah contreras
"thank you alan for all the great help !"
We responded:
"We love seeing reviews like this, Savannah! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Louis Moran

May 5, 2023

5  out of  5
rating by Louis Moran
"Very knowlegable Staff. Easy to talk to."
We responded:
"Thank you for the five-stars, Louis! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Lindsay Chassay

March 18, 2023

5  out of  5
rating by Lindsay Chassay
"Kaylee and Alan were very responsive at all stages of the process and very informative"
We responded:
"Thank you for the wonderful review, Lindsay! Kaylee is a fantastic asset to our team and we’re happy to hear we were able to help you with your insurance needs."
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Anna Gomez

February 16, 2023

5  out of  5
rating by Anna Gomez
"Thank you State Farm!! My sister and I came in to get a quote for insurance on a new car and was assisted on the spot! All of our questions were answered and everything went smoothly!! Praise God! And a great thanks to Kaylee Dean for assisting us and helping us get the right insurance!! May God bless you!! Thank you again!!"
We responded:
"Thank you, Alan for the amazing review! Our team works hard to provide an excellent insurance experience, and we are thrilled to hear our team delivered for your family's insurance policies! We are lucky to have hard-working team members, like Kaylee, who make sure our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs!"