Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dr. Christy Shank

Dr. Christy Shank

August 28, 2026

5  out of  5
rating by Dr. Christy Shank
"Staff member, Kaylee, was very helpful with my questions and very friendly. Alan has also been a great agent for many years for my family. Highly recommended!"
Profile photo of Rosa Noriega

Rosa Noriega

August 28, 2026

5  out of  5
rating by Rosa Noriega
"She was great in everything!"
Profile photo of Jennifer

Jennifer

August 28, 2026

5  out of  5
rating by Jennifer
"A couple years back we were with Alan Cox State Farm, unfortunately our car got sick and had some issues and was going to cost more to fix it than we wanted to spend on the repairs, so we sold the car. Recently we bought a new car and just went with the insurance company that was suggested to us to get us in and out that day and it didn't sound bad so we did that. Bad choice we could never reach them on the phone we didn't know where to go to pay our insurance when we did get a hold of a human being on the other end they were rude in a hurry didn't want to take time to answer any questions and we have enough so we canceled that policy and went back to Alan Cox State Farm where they treat us with respect stayed late if we need them to in the evening come in on today's off to make sure we understand everything that we need to know about our services and that we are happy with our choices. Thank you Alan Cox State Farm and especially thank you to Kaylee"
Profile photo of kevin moody

kevin moody

August 27, 2026

5  out of  5
rating by kevin moody
"Kaley is excellent. Takes her time to make ensure the client has a full understanding of information being given! She is very professional!"
Profile photo of Crystal Pomeroy

Crystal Pomeroy

August 21, 2026

5  out of  5
rating by Crystal Pomeroy
"Great experience very thorough on what his company had to offer."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Killeen. "
Profile photo of Joy Lee

Joy Lee

August 20, 2026

5  out of  5
rating by Joy Lee
"Very friendly service"
We responded:
"Joy, thank you for the fantastic review! We’re always here to support you with your insurance needs in Killeen. "
Profile photo of Yvonne Sterling

Yvonne Sterling

August 19, 2026

5  out of  5
rating by Yvonne Sterling
"Kaylee did an amazing job! She is knowledgeable and personable and I would definitely recommend her for your insurance needs."
We responded:
"Thanks so much for the amazing review, Yvonne! We really appreciate your support here in Killeen. Just reach out anytime if you need us - we’re here for you. "
Profile photo of Ursula Gupton

Ursula Gupton

August 14, 2026

5  out of  5
rating by Ursula Gupton
"Alan was very helpful, explaining the difference in the car insurances"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Charles Erickson

Charles Erickson

August 12, 2026

5  out of  5
rating by Charles Erickson
"Extremely helpful and knowledgeable thank you."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Profile photo of Olivia Salveter

Olivia Salveter

August 7, 2026

5  out of  5
rating by Olivia Salveter
"I had a great experience with this State Farm office. As soon as I walked in, Kaylee at the front desk greeted me and helped me right away. I had just moved to Texas and needed to switch my State Farm policy over from Ohio, and she made the whole process quick and easy.

I have two vehicles—an SUV and a motorcycle—and they helped me get the right coverage for both without any hassle. On top of that, the rates were surprisingly affordable. Overall, the staff was friendly, efficient, and made what I thought would be a stressful process incredibly simple."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Killeen to know you had such a great experience with us. "
Profile photo of Jae'den

Jae'den

August 3, 2026

5  out of  5
rating by Jae'den
"I appreciate this team. They have gone above and beyond every time i have called with an issue. They are Very understanding, and operate with clarity and kindness."
We responded:
"Thanks so much for the amazing review, Jae'den! We really appreciate your support here in Killeen. Just reach out anytime if you need us - we’re here for you. "
Profile photo of LaDonna Johnson

LaDonna Johnson

July 31, 2026

5  out of  5
rating by LaDonna Johnson
"Thank You Jesus I found this agency. Taught me about insurance in ways nobody has every explained to me before. ABSOLUTELY Amazing!!! Recommend to anybody."
We responded:
"Thank you so much for the 5 stars, LaDonna! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Profile photo of Michael Tackett

Michael Tackett

July 31, 2026

5  out of  5
rating by Michael Tackett
"Nice people. Really helpful."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Profile photo of T R

T R

July 30, 2026

5  out of  5
rating by T R
"This office has amazing prices, best customer service, and great insurance. if I could give this office more than 5 stars , I would."
We responded:
"T R, thank you for the fantastic review! We’re always here to support you with your insurance needs in Killeen. "
Profile photo of Sylvia Huffman

Sylvia Huffman

July 29, 2026

5  out of  5
rating by Sylvia Huffman
"Breanna was very helpful and patient explaining the options in detail so that I would understand my choosing of what policy is right for me."
We responded:
"Sylvia, thank you for the fantastic review! We’re always here to support you with your insurance needs in Killeen. "
Profile photo of Lance Reyes

Lance Reyes

July 22, 2026

5  out of  5
rating by Lance Reyes
"Very good customer service. Answered all questions. Highly recommend using this branch .. Thank you allen cox"
We responded:
"Thank you for the 5-star review of Alan Cox’s team - we really appreciate your kind words! "
Profile photo of Adam Terpinski

Adam Terpinski

July 22, 2026

5  out of  5
rating by Adam Terpinski
"Briana was very helpful and brought up important details that I have not considered."
We responded:
"Thank you so much for the 5 stars, Adam! We truly appreciate your feedback and are always happy to help whenever you need us. "
Profile photo of Ryan Figge

Ryan Figge

July 22, 2026

5  out of  5
rating by Ryan Figge
"I've been with State Farm for insurance for over 20 years. Alan Cox and his crew are among the top reasons why. Excellent service and assistance along with proficiency professionalism and overall general friendliness. Thank you so much Al for your dedication!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Profile photo of Jose Carcano

Jose Carcano

July 21, 2026

5  out of  5
rating by Jose Carcano
"Alan Cox State Farm is the best my person that helped me did the most awesomest job."
We responded:
"Thanks so much for the amazing review, Jose! We really appreciate your support here in Killeen. Just reach out anytime if you need us - we’re here for you. "
Profile photo of Breanna Keelan

Breanna Keelan

July 17, 2026

5  out of  5
rating by Breanna Keelan
"This team is the most kind and exceptional one I’ve experienced. Every time I call, I am taken care of. Great rates, great service. No other insurance can beat this office!"
We responded:
"Thank you so much for the 5 stars, Breanna! We truly appreciate your feedback and are always happy to help whenever you need us. "
Profile photo of Luis F Larroy

Luis F Larroy

July 17, 2026

5  out of  5
rating by Luis F Larroy
"Great customer service. From getting home insurance, auto insurance, Breanna was great with assisting me. She was very professional and friendly. Breanna was very thorough making sure I had all the coverage that I needed."
We responded:
"Thank you for the 5-star review of Alan Cox’s team - we really appreciate your kind words! "
Profile photo of Timothy Jefferson

Timothy Jefferson

July 16, 2026

5  out of  5
rating by Timothy Jefferson
"My wife has been a customer at Alan Cox State Farm Insurance for several years. His office staff is always kind, knowledgeable, and professional."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Killeen. "
Profile photo of Brady Wood

Brady Wood

July 15, 2026

5  out of  5
rating by Brady Wood
"Great people! Always helpful & friendly!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Killeen to know you had such a great experience with us. "
Profile photo of Ng Kezie

Ng Kezie

July 14, 2026

5  out of  5
rating by Ng Kezie
"We love Brianna. Her customer service is top - notch."
We responded:
"Thank you so much for the 5 stars, Ng! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Profile photo of Eunsong Dimitry Lozano

Eunsong Dimitry Lozano

July 13, 2026

5  out of  5
rating by Eunsong Dimitry Lozano
"Kaylee was very friendly and very informative explaining to me about State Farm’s policies and what they have to offer. She knows her stuff!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "